Privacy Policy

Cookie & Privacy Policy

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Privacy Policy
This Privacy Notice for Waller and Wood Woodworks Limited ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

Visit our website at https://wallerandwoodwoodworks.co.uk or any website of ours that links to this Privacy Notice

Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at Info@wallerandwoodwoodworks.co.uk.

Summary of Key Points
‍This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

‍What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

‍Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

‍Do we collect any information from third parties? We do not collect any information from third parties.

‍How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

‍In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

‍How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are locatedgeographically, the applicable privacy law may mean you have certainrights regarding your personal information. Learn more about your privacyrights.

‍How do you exercise your rights? The easiest way to exercise yourrights is by submitting a data subject access request, or by contacting us.We will consider and act upon any request in accordance with applicabledata protection laws.Want to learn more about what we do with any information wecollect? Review the Privacy Notice in full.

1. What information do we collect?

Personal information you disclose to usIn Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when youexpress an interest in obtaining information about us or our products andServices, when you participate in activities on the Services, or otherwisewhen you contact us.

‍Personal Information Provided by You. The personal information that wecollect depends on the context of your interactions with us and theServices, the choices you make, and the products and features you use.The personal information we collect may include the following:

names
phone numbers
email addresses
contact preferences

Sensitive Information. We do not process sensitive information.All personal information that you provide to us must be true, complete, andaccurate, and you must notify us of any changes to such personalinformation.

Information automatically collected

‍In Short: Some information — such as your Internet Protocol (IP) addressand/or browser and device characteristics — is collected automaticallywhen you visit our Services.We automatically collect certain information when you visit, use, ornavigate the Services. This information does not reveal your specificidentity (like your name or contact information) but may include device andusage information, such as your IP address, browser and devicecharacteristics, operating system, language preferences, referring URLs,device name, country, location, information about how and when you useour Services, and other technical information. This information is primarilyneeded to maintain the security and operation of our Services, and for ourinternal analytics and reporting purposes.

Like many businesses, we also collect information through cookies andsimilar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related,diagnostic, usage, and performance information our serversautomatically collect when you access or use our Services andwhich we record in log files. Depending on how you interact with us,this log data may include your IP address, device information,browser type, and settings and information about your activity in theServices (such as the date/time stamps associated with your usage,pages and files viewed, searches, and other actions you take suchas which features you use), device event information (such assystem activity, error reports (sometimes called 'crash dumps'), andhardware settings).

Device Data. We collect device data such as information about yourcomputer, phone, tablet, or other device you use to access theServices. Depending on the device used, this device data mayinclude information such as your IP address (or proxy server), deviceand application identification numbers, location, browser type,hardware model, Internet service provider and/or mobile carrier,operating system, and system configuration information.

Location Data. We collect location data such as information aboutyour device's location, which can be either precise or imprecise. Howmuch information we collect depends on the type and settings of thedevice you use to access the Services. For example, we may useGPS and other technologies to collect geolocation data that tells usyour current location (based on your IP address). You can opt out ofallowing us to collect this information either by refusing access to theinformation or by disabling your Location setting on your device.However, if you choose to opt out, you may not be able to usecertain aspects of the Services.

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Google API

‍Our use of information received from Google APIs will adhere to GoogleAPI Services User Data Policy, including the Limited Use requirements.

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2. How do we process your information?

‍In Short: We process your information to provide, improve, and administerour Services, communicate with you, for security and fraud prevention, andto comply with law. We may also process your information for otherpurposes with your consent.

‍We process your personal information for a variety of reasons,depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We mayprocess your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We mayprocess your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To request feedback. We may process your information whennecessary to request feedback and to contact you about your use of our Services.

To send you marketing and promotional communications. Wemay process the personal information you send to us for ourmarketing purposes, if this is in accordance with your marketingpreferences. You can opt out of our marketing emails at any time.For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?'below.

To save or protect an individual's vital interest. We may processyour information when necessary to save or protect an individual’svital interest, such as to prevent harm.

3. What legal processes do we rely on to process your information?

‍In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.The General Data Protection Regulation (GDPR) and UK GDPR require usto explain the valid legal bases we rely on in order to process your personalinformation. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for aspecific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests. We may process your information when webelieve it is reasonably necessary to achieve our legitimate businessinterests and those interests do not outweigh your interests andfundamental rights and freedoms. For example, we may processyour personal information for some of the purposes described inorder to:

Send users information about special offers and discounts on our products and services.

Understand how our users use our products and services so we can improve user experience.

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, suchas to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information asevidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

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